Shipping & Delivery

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page, or you can log in to your online account to view your status using the email associated with making your purchase.

You can also enter your tracking number on the carrier's website:

• FedEx
• Canada Post
• UPS

Please note that all undeliverable packages that are returned to sender will be subject to a $10 restocking fee.

If your order hasn't shipped yet, please contact Customer Service to update your shipping information.

If your order has already shipped, use your tracking number to contact the courier and inquire about updating your delivery destination.

If your package is marked as delivered, but you can't locate it, try the following steps:

• If delivered by Canada Post, check your post office box or parcel locker first.
• Inspect areas around your home, such as near your car, patio furniture, or back doors, as carriers sometimes hide packages to prevent theft.
• Ask your neighbours if they might have mistakenly received your package.
• Check with your building's reception office or security personnel.

If you still can't find your package, please contact Customer Service for further assistance.

Converse Canada (converse.ca) only ships to locations within Canada. We do not offer international shipping.

We do ship to P.O. boxes within Canada, but we're unable to ship to reshippers or package forwarding services.

If you receive a damaged or defective item, please contact Customer Service. After validation, we will provide you with a return label. Once the item is returned, a full refund will be issued.

We primarily ship with FedEx, Canada Post, and UPS, and may use other carriers depending on your location. Once your order ships, you will receive a tracking number linked to the shipping carrier, allowing you to track the progress of your shipment.

Orders over $100 ship free. Orders under $100 ship for a flat rate of $10, no matter how many items you order.

Shipments to the Northwest Territories, Yukon, and Nunavut are a flat rate of $100, regardless of order size.

Orders are typically processed and ready to ship within 1 to 2 business days of being placed. Once your order ships, delivery times vary depending on your province:

• Ontario / Quebec: 3–5 business days
• British Columbia / Alberta / Saskatchewan: 7–10 business days
• Manitoba / Nova Scotia / PEI: 5–10 business days
• New Brunswick: 4–8 business days
• Newfoundland: 7–13 business days

These estimates begin once you receive your shipping confirmation and may vary slightly depending on the carrier and your exact location.