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Orders & Returns
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Order History
How can I check my order history?
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When you are logged in, go to My Account / My Orders and you will be able to check the status of your order.
General Returns Policy
All sales, deliveries, returns and customer support via this Website are fulfilled by an authorised 3rd party service provider, Online Sneaker Supply Corp. (OSSC)
- The Converse Canada website offers refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. We offer free shipping on replacement orders, please contact customer support for details.
- You have 30 days from the day your item is shipped to initiate a return.
- All items must be received in their original, unworn condition and must include all original packaging* To preserve the quality of the original packaging, the original shoe box must be enclosed in another bag/box before returning. You may re-use the packing bag from the original shipment, or another form of packaging (plastic, paper, etc.), as long as it adequately protects the original shoe box. Items returned with tape or labels directly on the original box will be refused or subject to a $15 restocking fee.
- All orders for “Limited Edition Product” identified are final sale. No modifications, cancellations, returns, or refunds will be accepted once the order is submitted.
* Please note, the original Converse shoe box should be enclosed in another bag/box before returning, as to preserve the quality of the original packaging. You may re-use the packing bag from the original shipment, or another form of packaging (plastic, paper, etc.), so long as it adequately protects the original shoe box.
Packages returned with shipping labels or tape attached directly to the shoe box will be denied.
- We only accept returns on items purchased from the Converse Canada website.
- A refund will be issued for the purchase price, plus the original shipping charge if applicable.
- Refund will only be applied to the original credit card account used for purchase.
- You are responsible for return shipping costs..
- If our warehouse is unable to accept your return, the merchandise will be returned to you without a refund.
- Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been refunded.
30 Days Return Policy: Detailed Instructions
In order for a refund to be made, the products returned must be in unworn, perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.
!! Holiday Return Extensions !!
Our 2024 Extended Holiday Returns Policy allows items purchased between now and December 15 to be returned by January 15.
Please let us know the reason for the return:
- Size too large
- Size too small
- Did not fit as expected
- Item not as described or pictured
- Incorrect item received
- Order arrived late
- Item was damaged
- Defective or flawed
- Unwanted gift
- Change of mind
- Other please specify
Once we receive your return and the products have passed inspection, a full refund will be issued within 3 to 10 business days.
We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.
You may return your merchandise for a refund by shipping it to the following address:
Online Sneaker Supply Corp.
6550 St-Andre
Montreal, QC
H2S 2K9
CANADA