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FAQ
- Who is Online Sneaker Supply Corp. (OSSC)?
- Why does OSSC CONS / OSSC CONVERSE business name appear on my credit card statement?
- How can I change my account information?
- Why is my payment declined?
- How long will it take for my package to be delivered?
- How do I cancel or change an order?
- What product can I purchase on Converse.ca?
- How can I verify authentic Converse product?
- Can I get a quote on Vintage Converse sneakers?
- Why can't I find a color or style that I found before on converse.ca?
- How do I clean Converse sneakers?
- How do Gift Cards work ?
Who is Online Sneaker Supply Corp. (OSSC)?
All sales, deliveries, and customer support via the converse.ca website are fulfilled by our authorised 3rd party service provider Online Sneaker Supply Corp.
Why does OSSC CONS / OSSC CONVERSE business name appear on my credit card statement?
Online Sneaker Supply Corp. (OSSC) is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, returns or refunds.
How can I change my account information?
You can change your account information by clicking on Log In / Sign Up in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.
Why is my payment declined?
Does my billing address have to match the one associated with my credit card? Yes. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.
How long will it take for my package to be delivered?
Shipping generally takes from 3 to 10 business days, depending on location of delivery.
How do I cancel or change an order?
We want you to enjoy your products ordered from converse.ca as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your order for any reason, please consult our Order / Return section.
What product can I purchase on converse.ca?
Only products that are listed in our online store are available to be purchased through converse.ca. We regret that we cannot accept orders for any product that is not listed on converse.ca. Please check back regularly and join our newsletter as we continually add new products to our online store.
How can I verify authentic Converse product?
Converse is aware that there are counterfeit products in the market and is working to eliminate the problem. If the product was not purchased directly from Converse or an authorized Converse retailer, Converse cannot address specific questions about the product's authenticity. If you believe you purchased counterfeit or unauthentic Converse product, please contact and resolve your issue with the seller.
Note: Claims initiated through Converse will not be accepted if the product is deemed to be counterfeit. Purchasing products from unauthorized retailers, unauthorized websites or auction websites is done at your own risk. Be cautious of websites that offer substantial discounts, early product releases, or products that are sold out elsewhere.
Can I get a quote on Vintage Converse sneakers?
Unfortunately, we cannot quote a price for a collector's value of any vintage Converse sneakers as their value may vary from person to person.
Why can't I find a color or style that I found before on converse.ca?
Throughout the year, converse.ca offers a wide array of colors and styles. You may have noticed our colors and styles change frequently, as we do our best to offer what we feel our customers desire. Although some of our products are seasonal, we may offer them again at another point in the year.
How do I clean Converse sneakers?
For best results, clean your Converse sneakers immediately after exposing them to dirt.
Caution: When attempting to clean your Converse sneakers, please test the cleaning process on a section of the sneaker which is not visible, such as the outer edges of the tongue. This is to ensure that the mild soap used does not affect the color or material.
HOW TO CLEAN CANVAS SNEAKERS
- Remove excess dirt first to clean the outsole.
- Mix lukewarm water and a small amount of mild soap.
- Use a damp cloth, rub sneaker gently with lukewarm water and mild soap to clean affected areas.
- Air dry the shoes at room temperature.
Do not machine wash or dry.
HOW TO CLEAN LEATHER/SYNTHETIC SNEAKERS
- Remove excess dirt first to clean the outsole.
- Mix lukewarm water and a small amount of mild soap.
- Use a damp cloth, rub sneaker gently with lukewarm water and mild soap to clean affected areas.
- Air dry the shoes at room temperature.
Do not machine wash or dry.
HOW TO CLEAN SUEDE SNEAKERS
- Brush away dirt with a suede brush, when dry.Do not use water. Do not machine dry.
Do not machine wash or dry.
HOW TO DRY SNEAKERS
- Dry at room temperature.
- Stuff with paper to help maintain the shape.
- Occasionally change paper throughout the drying process.
- To prolong sneaker life, do not apply direct heat.
Do not machine wash or dry.
How do Gift Cards work ?
- Gift Cards purchased online can only be redeemed on converse.ca.
- Gift Cards are not redeemable at any retail location or other websites.
- Gift Card sales are final and cannot be refunded or redeemed for cash.
- When returning merchandise that was purchased online using a Gift Card, the original gift card will be credited its respective amount.
- Gift Cards cannot be replaced if lost or stolen.
- Gift Cards currency is in Canadian Dollars.
- Gift Cards cannot be used to purchase another virtual gift card.
- To check your Gift Card balance, please login to your account.